Frequently asked questions We believe that renting a car should be clear, easy and familiar. Whether it's a passenger bus in which you drive to an away game with your football team, a van to help you move to your new home or a car for your holiday to France. You choose what you need to do what you want.
On this page we try to answer all possible questions. If you still can't find an answer to your question, please get in touch with us.
Top 5 frequently asked questions Do you have an airport shuttle service? Do I have to pay a deposit? From what age can I rent a car? What type of driving licenses do you accept? Is paying with a credit card mandatory? What are the Diks locations? What is the deductible? (Own risk) What is meant with unlimited kilometers? Can I rent a vehicle with a foreign driver's license? I want to make a reservation and someone else will drive, is this possible? Are DIKS vehicles insured? What are the general rental conditions? Where can I go with questions? How is the total price of my rental calculated? What does "or similar" mean? The parking policy in Amsterdam-Westpoort What do I need to bring when picking up my rental car? Do I have to pay a deposit? Do I need a driver's card (driver card) and code 95 qualification when renting a truck? Can I go abroad with the rental car? Can I take out passenger insurance? Can the deductible be completely surrendered? What does "free chargecard" mean? Can I bring a dog in the vehicle? Is smoking allowed in the vehicles? How can I charge the electric vehicle? Who is allowed to drive the rental vehicle? Can the rental period be extended? Do I have to pay for parking? Parkmobile does not recognize the license plate. What should I do? As a renter, do I have to top up AdBlue myself? How do you top up AdBlue? What should you do in case of damage? Can I drive into environmental zones with the trucks? What is a non-recoverable damage? What is maneuvering or parking damage? I have received a ticket (fine). What should I do now? When will I get my deposit back? I have forgotten or lost things in the rental car, what now? Can the vehicle be returned after closing time? Can I go abroad with the rental car? Environmental stickers and environmental zones in Europe In which countries is roadside assistance deployable? Want to work at DIKS rent-a-car? Which moving box do you sell? 
