Frequently asked questions We believe that renting a car should be clear, easy and familiar. Whether it's a passenger bus in which you drive to an away game with your football team, a van to help you move to your new home or a car for your holiday to France. You choose what you need to do what you want.
On this page, you’ll find answers to the most frequently asked questions about car rental. car sharing , storage rental or franchise opportunities? Then please check the relevant pages for more information.
If you still can't find an answer to your question, please get in touch with us.
Top 5 frequently asked questions Do you offer a shuttle service to and from Schiphol Airport? Do I have to pay a deposit when renting a vehicle? From what age can I rent a car? What type of driver's license do I need to rent a vehicle? Is payment by credit card mandatory? Where is DIKS Car Rental located? What is the deductible? (Own risk) What does unlimited mileage mean? Can I rent a vehicle with a foreign driver's license? Can I make a reservation if someone else is going to drive? Are DIKS vehicles insured? What are the general rental terms and conditions? Where can I go with questions? How is the total price of my rental calculated? What does "or similar" mean? Can I enter the environmental zone and/or zero-emission zone with a DIKS vehicle? What do I need to bring when picking up my rental car? Do I have to pay a deposit when renting a vehicle? Do I need a driver card and basic qualification Code 95 when renting a truck? How do toll roads work in Europe? Can I take the rental car abroad? Can I take out passenger insurance? Can the deductible be paid off in full? How do I activate my charging card? Can I bring a dog in the rental car? Is smoking allowed in the vehicles? Who is allowed to drive a DIKS rental vehicle? Can I extend the rental period? As a tenant, do I have to refill AdBlue myself? How do you refill AdBlue? What should you do in case of damage? Can I drive into environmental zones with the trucks? What is a non-recoverable damage? What is maneuvering or parking damage? Can I reserve a parking space in Amsterdam for a move? How do I start charging the shared car? What happens if I receive a traffic ticket (fine) during my rental period? When will I get my deposit back? I have forgotten or lost items in the rental car. What should I do now? Can I return the vehicle after closing time? Can I take the rental car abroad? How do environmental stickers and environmental zones work in Europe? Do I have roadside assistance at my disposal? How do toll roads work in Europe? What moving boxes can I buy at DIKS? What's included in the moving package? 
